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May 17, 2019
Avera has ranked first out of the top 20 organizations that earned a 2019 Customer Approved Award from Nebraska-based health care intelligence firm NRC Health. The award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers.
“The caregivers at Avera’s long-term care facilities put a tremendous amount of effort into creating a comfortable, homelike atmosphere for our residents and their loved ones. It’s their dedication and attention to detail that have put us at the top of the Customer Approved Award list,” said Doug Ekeren, the long-term care strategic business unit leader for Avera.
“Avera strives to combine compassion, innovation and quality to make sure we are providing the best in long-term care. This recognition is confirmation that we are on the right track when measured against our peers in the industry.”
Nationwide, 20 independent living, assistant living or skilled nursing organizations earned the distinction, which was based on results from NRC Health’s 2018 resident and family experience survey.
To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score, and it strongly correlates with customer satisfaction and loyalty.
“These organizations have dedicated themselves to creating an enriching experience for the people they serve,” said Stephanie Kolbo, NRC Health’s vice president of business development. “As the survey results show, their efforts have not gone unnoticed by residents and their family members. It’s NRC Health’s pleasure to recognize their achievement.”
Avera has ranked first out of the top 20 organizations that earned a 2019 Customer Approved Award from Nebraska-based health care intelligence firm NRC Health.