Paulson: Co-working landscape must keep evolving

By Matthew Paulson

Last week, we received word that The Bakery, a co-working space and entrepreneurial community in Sioux Falls, will be giving up its physical space at the end of April and will become an online community of entrepreneurs that has in-person meetups and events at other locations.

The Bakery is now the second co-working space to close its doors in Sioux Falls after Meso shut down in 2016. These closures have led many to question whether a profitable co-working business could be built in the city of Sioux Falls. As The Bakery transitions out of its physical space, I think it is important to explore how co-working has evolved in Sioux Falls, what current opportunities for co-working remain and what the future of co-working looks like in our community.

Matthew Paulson

Why does co-working matter?

There is a small but growing group of mobile professionals in Sioux Falls who need a place to work. These people are photographers, graphic designers, website developers, individual service providers, freelancers and solo entrepreneurs. Traditional office spaces are not a great fit for these one-man and one-woman companies because they are usually too large, are not cost-effective and do not offer the collaborative and community work environments that entrepreneurs desire.

Many of these people rely on coffee shops and home offices to work, but neither is an ideal work environment. Coffee shops are great places to work for an hour or two in the morning but usually aren’t set up to accommodate an entire workday. Home offices tend to be professionally lonely work environments. You may not talk to anyone for an entire day when you are working at home by yourself. The presence of children during the day can make working at home difficult. It can be almost impossible to buckle down and knock out a project when your 4-year-old son is begging you to play Legos with him.

Between 2010 and 2015, I worked almost exclusively out of a bedroom in my home that I had converted into an office. My home office provided the ability to buckle down and get work done, but it lacked the opportunity to collaborate with others or to provide a sense of community that people often find in a more traditional work environment. When my son Micah began walking and talking, working at home became an increasingly difficult task. This led me to rent a single office in The Creative Co-Op in 2015. My office space provides a dedicated place to work without the distractions that happen at home and also provides the opportunity to connect with other professionals and bounce ideas off of them throughout the day.

Co-working spaces like The Bakery are an ideal place for mobile professionals to work during the day. They provide many of the benefits of having a dedicated office and working as part of a team without the financial baggage that comes with leasing an office and hiring team members. Co-working spaces offer a consistent place for individuals to work on a day-to-day basis for an affordable price. They also offer the ability to collaborate with like-minded individuals and offer a sense of community for self-employed individuals that one might normally find in a more traditional workplace.

Why didn’t The Bakery work?

The Bakery opened in May 2015 after a significant remodel of the old L&A Baking Co. building by its owners Jeff and Sheila Hazard and a six-month effort to raise money and sell memberships. The Bakery had a lot of momentum initially, receiving significant media coverage and having dozens of events at the space each month.  It wasn’t without challenges though. There were several headwinds that made running The Bakery profitably a challenge that ultimately led to the decision made by owners Clint Brown and Brian Rand to vacate their current building at the end of the month.

The economics of running a co-working space profitably are challenging to say the least. One estimate suggests that only 40% of co-working spaces operate profitably. Many co-working spaces that are considered to be successful are backed by a large corporate sponsor and do not attempt to operate profitably. The Bakery had no major corporate sponsor backing it and had to cover expenses based entirely on the revenue from members.

I have been told that it cost about $14,000 a month to operate The Bakery’s space, with the cost of the lease, utilities, equipment, supplies and other services the company had to purchase. There’s also the cost of staff, running events and promoting the space. This means The Bakery would need about 200 members paying for full-price memberships to operate profitably. Most of The Bakery’s target customers were relatively new entrepreneurs who had a hard time shelling out the $900 annual fee that The Bakery charged for its mobile professional membership.

Because of the high failure rate of small businesses, many members of The Bakery did not renew their memberships after their first year because they were no longer in business, had moved out of the area or because The Bakery no longer met their needs. In subscription businesses, we refer to this issue as “churn.” When a customer cancels in a subscription business, you have to find a new customer to replace the previous customer to maintain your monthly revenue. From my understanding, The Bakery had a difficult time replacing the members who did not renew. The Bakery’s churn rate outpaced the rate at which it was acquiring new customers, and it was not able to maintain enough recurring revenue to consistently cover the costs to operate the building on a month-to-month basis.

The L&A Baking Co. also was not an ideal building for a co-working space. The basement had poor lighting and wasn’t very usable as office space. The main floor was set up as an event space, and the top floor was rented out as private offices. The environment didn’t have many great workspaces where someone could really spread out and work for a day. There also wasn’t a lot of room for dedicated desks, which are a significant revenue source for many co-working spaces. The Bakery also did not offer lockers or any secure storage, which made it difficult for people to use The Bakery as their primary office. Only a small percentage of The Bakery’s members ended up using the building as their full-time workspace. Most found other places to work and came to The Bakery only for meetings, events and other meetups.

Perhaps the biggest challenge The Bakery faced was that it didn’t have a single identity. It functioned as a traditional co-working space and shared office space, but it also was a center for entrepreneurial events and other people who wanted to use the building. It serves as an online community for entrepreneurs in the Sioux Falls area and it also offers educational content to entrepreneurs and others in business. The Bakery had an incubator program called The Oven, and it also operated several community events, such as Food Truck Friday and its recent SoDak Coffee Roasters Expo. Answering the question “What is The Bakery?” was very difficult because of all the different things The Bakery did. Without a single overriding purpose, it became difficult to market The Bakery and communicate its function to potential members.

What’s next for The Bakery?

The Bakery plans to move out of its existing building and become an entirely virtual organization beginning in May. In an email sent to current members of The Bakery, co-owner Clint Brown said The Bakery would develop “a robust Facebook workplace social site for Bakery members with valuable information updated daily” and would create “the best on-demand online classes that I am able to through our learning management system.” Brown also said that The Bakery would continue to offer in-person classes at other locations and that he would make himself available to help Bakery members every day over the noon hour on weekdays. In the email, Brown stated that he would be reducing every member’s fee to $30 a month. He closed the email by saying, “Please know that The Bakery LLC isn’t closing. I have big plans, and we are just getting started. I want you to join me on this journey as we help even more businesses launch in our region.”

Zeal Center for Entrepreneurship

What opportunities for co-working remain?

Many are not aware that The Bakery is not the only co-working space in Sioux Falls. There are several other businesses and organizations that offer co-working services:

  • Zeal Center for Entrepreneurship – Zeal, formerly the South Dakota Technology Business Center, began offering co-working services about a year ago after a significant remodel and name change.
  • The Creative Co-Op – This is a small co-working space on Eighth Street anchored by Ripple Marketing. It is currently full and not accepting new members.
  • 927 Studios – This operation offers turn-key commercial office space in Sioux Falls, but I am not terribly familiar with its service and work environment.
  • Regus – The international company offers flexible office and workspace rentals in the CNA Surety Building downtown.
  • Sioux Falls Seminary and the Sioux Falls Ministry Center – These two organizations rent out office space to ministry professionals and organizations that do not need a large standalone office space.

How could co-working work here?

It could be many years before another true, independent co-working space is attempted with the failure of both The Bakery and Meso to operate profitably. There are other variations of co-working that have not been tried yet in Sioux Falls that are worth considering:

  • Corporate-sponsored co-working spaces – In some larger communities, large companies sponsor co-working spaces as a means to identify and hire talent and support their local business communities. By operating a co-working space with a subsidy of $100,000 to $200,000 per year, a company such as Raven Industries, Citibank or Sanford Health could cement themselves as promoters of entrepreneurship and gain access to a talented pool of entrepreneurs.
  • Anchor tenant co-working spaces – Under this model, a single business takes up a significant portion of an office space and rents the remainder of its space to individual mobile professionals. The Creative Co-Op is a small example of this. It is a co-working space with five private offices and a common area. Ripple Marketing operates its business out of two of the private offices and rents out the other three to individual entrepreneurs. What if a large and growing business were to rent an office larger than it needed so that it had room for future growth and rented out the unused offices to individual entrepreneurs until the business needed to fill the space?
  • Co-op teams – What if a group of mobile professionals in complementary industries were to share a common office space and work collaboratively on projects for their clients? Perhaps a group of freelance web programmers, graphic designers and content creators could share an office and collaboratively bid on projects. Alternatively, a business attorney, a professional accountant and a human resource professional could share an office space and promote each other’s businesses.

A presentation at One Million Cups.

What does the future of the entrepreneurial community look like? 

I believe that the future of the entrepreneurial community in Sioux Falls will be organizationally supported and event-driven. Organizations such as The Bakery, Zeal Center for Entrepreneurship, the 1 Million Cups team and the Sioux Falls Area Chamber of Commerce will put on networking events and create educational opportunities for mobile professionals. These regular events will foster community and collaboration of the growing class of mobile professionals in Sioux Falls. We are already seeing the benefits of these at 1 Million Cups, a weekly networking event where an entrepreneur pitches his or her business and answers questions from the community, and at the events put on by the Zeal Center for Entrepreneurship.

If The Bakery proved anything to the city of Sioux Falls, it’s that there is a large and growing group of mobile professionals who desire community and a collaborative work environment. The Bakery’s physical space is going away this month, but the desire for collaboration and community isn’t going anywhere. I wouldn’t be surprised if many new meetups, networking events and educational opportunities for entrepreneurs sprouted up in the near future. Rest assured, the entrepreneurial community is alive and well in Sioux Falls.

Matthew Paulson is the founder of and the chairman of Falls Angel Fund.

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Paulson: Co-working landscape must keep evolving

The Bakery’s physical space is going away this month, but the desire for collaboration and community isn’t going anywhere.

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