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Sept. 6, 2018
TCF Bank is moving its contact and operations center out of Sioux Falls, resulting in 145 job cuts.
The positions include 54 customer service representatives, including leads and senior positions, 43 operations specialists, eight call center supervisors and seven corporate operations supervisors. Other jobs are in accounting, training, quality assurance and other operational roles.
That’s according to information provided to the state of South Dakota under the federal Worker Adjustment and Retraining Notification Act, which requires employers to give 60 days’ notice of certain facility closings and large layoffs.
TCF vacated the building at 4101 W. 38th St. in late 2017 as a result of structural concerns.
At that time, approximately 200 employees were moved to a temporary location at 3817 S. Elmwood Ave.
Layoffs will occur from approximately Nov. 9 until March 31, 2019.
Severance will be provided, as well as relocation and retention assistance. Some employees will be offered jobs at other locations or be able to work remotely.
“Team member reductions are never easy for either the team member or for TCF,” senior employee relations specialist Ed Gallagher wrote in the WARN notice.
“We will make every effort to minimize the impact and ease the transition for our affected team members.”
The Sioux Falls center opened in 2012. TCF will relocate the work to offices in Minnesota and Illinois in phases until March 31, 2019.
Construction on the original location recently wrapped up, and it will be sold.
TCF relocated its charter from Minnesota to South Dakota in 2009 and established a retail bank in Sioux Falls.
The charter will remain in the state and the location at 2508 S. Louise Ave. will remain open. A small group of risk team members also will stay in Sioux Falls.
TCF Bank is moving its contact and operations center out of Sioux Falls.